The day before your scheduled delivery, you will receive an automated, text message, and/or email giving you the 2-hour arrival time window that your delivery driver should arrive. Please note the automated calls go out after 12 noon.
 

CANCELLING/RESCHEDULING DELIVERY

To ensure safe loading of product and efficient scheduling, we route and prepare the trucks the day prior to the scheduled delivery. Your furniture is opened and thoroughly inspected before being padded and securely loaded onto our trucks. If for some reason you may not be available for a period of time on your scheduled day, please call as soon as possible to reschedule. If you fail to reschedule with at least 24-hour notice, there will be an additional delivery fee of $150 applied to your order. This is due to the time and labor involved with unloading the truck to remove your items and then reloading all else back onto the truck for the scheduled route. Please note the delivery fee is nonfundable once your order is delivered, even if a return/exchange/refund is processed.

Items not delivered will retain a 50% deposit. If you are unable to accept delivery within 2 weeks of your items arriving in our warehouse, your balance must be paid in full to hold your merchandise. Any merchandise held in our warehouse in excess of 60 days will incur a $50.00 per month storage fee.  

Accepted methods for paying your remaining balance:

WHAT TO EXPECT ON DELIVERY DAY

A delivery team in Babette’s uniforms will deliver your furniture. Be on the lookout for the big green truck! 

You can expect our delivery team to:

• Review your order with you.
• Inspect and prepare the area.
• Use protective mats and door guards if needed.
• Move and replace your television set if needed. (wiring not included).
• Wipe down, inspect and photograph new furniture in place for documentation.
• Demonstrate any mechanics or special features.

Our delivery service does not include:

• Our white glove delivery service includes the placing of furniture but does not include removal, rearranging, or hauling away of old furniture. Please prepare the placement area by clearing any existing furniture from the space. If you are unable to do this, our team can assist you in moving the current furniture to another location in your home which may require a signed waiver of liability. Our delivery team, will not disassemble, reassemble, rearrange other areas, or move any additional furniture in your home. 
  Click here for a list of "Recommended Providers" for furniture hauling, moving and donation.
• Any wiring or unwiring of components other than TV and Cable box.
  (We will not wire or unwire game consoles, stereos, surround sound speakers, computers or any other electronic devices.)
  

It is our goal to bring the furniture into your home without compromising the integrity or damaging the furniture. Therefore, if the driver does not feel confident that they can safely make the delivery, they have the right to refuse to force furniture into a spot without the signing of a release of liability by the customer.

Pick-up Policy

While picking up your order from our warehouse may seem like a way to save money, it can quickly become inconvenient and increase the risk of damage to your merchandise. We encourage you to consider the benefits of our professional delivery service. All pickups are done only at our warehouse distribution center.

We require at least 1-hour notice so our team has time to open, inspect, and assemble your merchandise before pickup. For quality assurance, your item(s) will be unboxed, inspected, and assembled. Items cannot be picked up in their original packaging.

Picking up your furniture without the proper experience or equipment can result in damage. We recommend bringing materials to protect your purchase from shifting during transport or exposure to weather—such as tarps, blankets, and tie-downs. Please note that Babette’s Furniture does not provide these materials and does not secure merchandise in your vehicle. We have a limited supply for purchase, Strap Packs for $6.00, Rope Packs for $12.00, and Blankets for $10.00.

You will be asked to inspect your items and sign to confirm that they are free of damage. By signing, you acknowledge that you accept full responsibility for the condition of your merchandise.

Please note, once your items have been picked up, Babette’s is not responsible for any damage, loss, or injury that may occur during loading, transportation, or placement in your home. Any damages occured during pickup, transportation, or placement in your home, are not covered under protection plans and/or warranty.

If you would like to take advantage of our delivery instead of pickup,  just give us a call to schedule and we’ll handle the rest.

Our delivery service offers exceptional value, ensuring your merchandise arrives safely and in perfect condition. We have spent over 38 years focusing on the details. Our delivery team is comprised of highly trained Babette’s employees who take pride in doing their absolute best for each and every customer. From carefully padding your entryway upon arrival, to the placement of your new f urniture and the cleanup afterward, we offer a full-service experience. At just $99, ($49 for orders under $499), our delivery service is a great value, not to mention worry-free! 

WAREHOUSE DISTRIBUTION CENTER

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1904 Greenleaf Lane

Leesburg, FL 34748

(Behind Key Scales Ford off Hwy. 441)

(352) 617-6000 

Monday - Friday 9 a.m. - 3:30 p.m.  
Pickups must be done by 3:00pm.   Holiday hours may vary 

GET DIRECTIONS

      

Don't forget to call at least 1 Hour before to ensure your items are ready for pickup.